Information on our delivery services, delivery costs, customs duty and import charges, order statuses and how to exchange or refund your purchase.
Shipping charges are calculated based on the weight of the items, and we will try to offer a number of alternatives if available. You can get an instant shipping estimate by adding items to your shopping cart and selecting the country to ship to. We are happy to ship to anywhere in the world, so if no option is available, please contact us for a quote.
We aim to process all orders within 1 working day and will contact you if we think it will take longer. Delivery times will then depend on the shipping service chosen at checkout, but this will not affect our order processing time.
If you require an urgent delivery, or have a specific date that you need your order by, please inform us of this as soon as possible and we will try to fulfil your needs.
Some items we sell are custom made, or sent directly from the manufacturer. We aim to process these orders within 2 working days, but cannot guarantee shipping times as they are dependent on the the manufacturer. However, we work very closely with our suppliers to ensure that they supply all products in a timely manner.
Our shipping costs are based on the weight of the items being sent, so to get an accurate delivery cost to your location, we need to know what you would like to purchase.
- Add any item to the shopping cart
- On the shopping cart page - fill in your details in the 'Estimate Shipping and Tax' box
- Click 'Get a Quote'
Where possible, we try to offer a range of shipping methods and will update the cart total to let you know if VAT will be included when shipping to your location.
The total delivery time will depend on the items bought, and the chosen shipping method. Please check individual item descriptions for shipping estimates on each item - the total order delivery time will be the longest shipping estimate, plus the time quoted on your chosen shipping method.
E.G. if you purchase a custom made kilt (3-6 weeks) and a stock ghillie shirt (1 working day), and choose Royal Mail Special Delivery (1 working day) as your shipping method, your total order will take 3-6 weeks to arrive and will be sent via Royal Mail Special Delivery. Shipping methods do not affect order processing times.
UK: 1-5 days
Worldwide: 2-7 days
UK: 1-3 days
Worldwide: 2-7 days
Express & FedEx
UK: 1 day
Worldwide: 1-4 days
Please note we may sometimes upgrade orders to a faster delivery method.
At buyakilt.com, we believe that there's no such thing as free shipping. If we were to offer free shipping, we would be inclined to do two things:
- Build the cost of the shipping into the price of the items - resulting in price increases for every item we sell, and removing the advantages gained by combined shipping when purchasing multiple items.
- To select the cheapest possible shipping method for all orders.
We believe that transparent pricing is the most effective way to give our customers exactly what they want. The price of the item is calculated based on the cost of the item, and nothing else. We then charge shipping at exactly what it costs us (or even slightly less in some cases). This way you can choose the shipping service that best fits your needs.
Most countries charge sales tax on goods sold in that country. When goods are sold in one country and sent to another country, often that tax is not payable in the country of origin, but is payable in the destination country. The tax is usually paid to the government of the country that the goods will be used in. The UK's sales tax is called Value Added Tax or VAT. As the UK is in the European Union (EU) we share common rules on sales tax with other EU countries.
All prices in our store include VAT at 20% which is payable for all orders shipped to an address inside the EU. Orders shipped to countries outside the EU will have the 20% VAT (sales tax) automatically removed during the checkout procedure. However, as no sales tax is being paid for goods being sent outside the EU, it is usually payable when the goods arrive in the destination country. When such a charge is levied, it is usually called a 'Customs Duty' or 'Import Tax'.
It's important to note that this charge is not a shipping charge, it is a charge payable to the government of the destination country for bringing in (or importing) goods into that country. The level of this charge usually varies depending on the value of the item being imported (usually a fixed percentage) and varies from one country to another. Often small packages with low values will not be charged at all. Please check with your local governing body if you would like more information on how much this charge may be.
We have provided some estimates of charges here.
Our most common order statuses:
Payment Received: Your order has been received and payment has been received and processed. Please check the order comments in your order remains in this status for more than a few days.
In Progress / Processing / Being Worked On: Your order has been processed, but not yet fully dispatched. For custom made items, your order status will remain as this until they have been completed and dispatched.
Complete: Your order has been completed and fully dispatched. Please note items may be sent separately.
Closed: Your order has been refunded in full.
Some of our other statuses:
Pending: Your order has been received without payment and we're waiting to know how you're going to pay. For example you've just made your order selected 'Phone Payment or Cheque' but not phoned in to make payment or told us you're sending a cheque.
Pending - Awaiting Payment: Your order has been received but payment has not yet been received. For example, if you're sending us a cheque and we've not received it.
Pending - Payment Uncleared: Your order has been received, payment has been received but has not cleared. For example, if you've sent us a cheque which has not yet cleared in our bank.
Payment Review: Most likely you've made payment via PayPal and it's being sent as an eCheque. Your order will remain in this status until the eCheque clears.
On Hold: Your order has been placed on hold.
Canceled: Payment was never received and the order has been cancelled.
Please visit our dedicated page on Exchanges and Refunds.
Terms and Conditions
Please visit our dedicated page on our terms and conditions.