FAQs

FAQs
Find answers to our most popular questions below.

General

Can I get an item urgently?

Can I view my order in a different currency?

Do you have a physical store?

Do you sell wholesale or do group discounts?

Product Questions

Can I get a swatch of fabric?

Do budget kilts come in longer/shorter lengths?

I’m between sizes, what size should I order?

Delivery

Do you deliver overseas?

How much does delivery cost?

How long does delivery take?

Can the shipping address be different from the billing address?

Orders

When will my order arrive?

What is the status of my order?

My order has been shipped but hasn't arrived?

How do I track my order?

Returns

My item is faulty

How do I return an item?




Can I get an item urgently?

If you need an order quickly and want to check if we can have it with you in time, please use the live chat functionality below to get in touch.

We often need to phone the warehouse to check stock for rush orders, so we can do that while we’re on chat, but not while we’re on the phone.


Can I view my order in a different currency?

Yes. You can browse the whole site with prices shown in Pounds Sterling, Euros, US Dollars, Canadian Dollars or Australian Dollars. Click on the flag at the top of your page where you see ‘currency’, and select your preferred currency from the drop down menu.

As we are based in Scotland, your transaction will come to us in Pounds Sterling, and your card issuer will determine the exchange rate and convert your order to Pounds for you.


Do you have a physical store?

No. At this time, we do not have a physical store where customers can view products. We chose not to have a store so that we could reduce costs and reduce our overall environmental impact.


Do you sell wholesale or do group discounts?

Yes. We work with shops around the world and have supplied a number of pipe bands, schools and other groups. We are happy to discuss group discount with you. Contact us with your requirements.


Can I get a swatch of fabric?

Swatches of our tartan cloths are available here. If you go on to purchase a kilt or trews after buying a swatch, we'll refund the cost of the swatch against them.

Sometimes it's possible for us to get swatches of other materials - such as our jackets. However, swatches of our budget kilts are not available unfortunately.


Do budget kilts come in longer/shorter lengths?

No. To keep these kilts at the best possible price they are manufactured to one length (24 inches).


I’m between sizes, what size should I order?

Our budget kilts have side straps which extend around 3” - 4” more than the kilt size. So if you measure 37” around the navel (where you measure for a kilt, unlike for trousers) then you should order a 36” kilt rather than a 38”.

Our jackets tend to be quite fitted, so if you're a 43" chest, you should probably go for a 44" rather than a 42".

Our ghillie shirts and formal shirts are loose fit on the body, so you may want to size down on these.

Our brogues are quite wide fitting so you should be OK with your normal shoe size. They are designed to be worn with thick kilt socks. The exception is our fashion brogue which is quite low and may be tight on the top of your foot, so you may need to go up by half a size.


Do you deliver overseas?

Yes, we do. Choose an international shipping option at checkout.

Please note that orders shipped outside the European Union will have VAT of 20% removed automatically at checkout, however you may be liable for import taxes/customs duty in the destination country. More information.


How much does delivery cost?

The cost of delivery depends on the weight of the items you order and where they are going. You can view an estimate of your shipping options and charges by adding items to your shopping cart.


How long does delivery take?

Your total delivery time is a combination of the item dispatch time and the shipping time. Our usual dispatch time for non engraved items is 2-3 working days, for engraved items please add 7-8 working days to this time. Some items are custom made before being dispatched - check item descriptions for details. More information.


Can the shipping address be different from the billing address?

Yes. You can enter an alternative address at checkout. Uncheck the box "Ship to the same address".


When will my order arrive?

Your total delivery time is a combination of the item dispatch time and the shipping time. Our usual dispatch time for non engraved items is 2-3 working days, for engraved items please add 7-8 working days to this time. Some items are custom made before being dispatched - check item descriptions for details. More information.


What is the status of my order?

We'll update the status of your order at each step until it gets sent out to you. We'll send you an email to confirm the new status, and you can check it by logging into your account. You can get more info on what the statuses mean here.


My order has been shipped but hasn't arrived?

The most common reason for delayed delivery is that the package didn't fit through your letterbox. If it was sent by Royal Mail please check at your local delivery office. If it was sent by courier - please track it online for more information. If you don't have a tracking number, use the live chat at the bottom and we'd be happy to help.


How do I track my order?

If your order is dispatched by one of our couriers, you will receive an email to confirm this. Your email will have a tracking reference number and a link to the relevant website for Fedex, DHL or Interlink. You can click on the link to the courier’s website and enter your tracking number there to track your delivery.
Detailed information on all methods of delivery is on our delivery page.


My item is faulty

To find out how to have your faulty item replaced, please view our returns page.

Please note that most of our products are hand made so are not all identical and 'perfect', but they're all made with love! Check out how our tankards are made here.


How do I return an item?

To find out how to return an item, please view our returns page.