Returns
Received an item that doesn't fit or is not suitable? No problem, our exchanges and returns policies are designed to make it as easy as possible to resolve that.
We're happy to exchange most items if they are the wrong size or colour, but unfortunately engraved or custom-made items cannot be exchanged or refunded unless a manufacturer's fault is found with them.
Quick Links
Download and print out our return/exchange form.
Exchanges
The easiest and fastest way to exchange an item is to purchase the replacement items in a new order, then return the unsuitable items for a refund (with a return/exchange form).
Alternatively, if you're in the UK and not in a rush, you can send an item back to us for an exchange and we'll post out the replacement to you. Once we receive your returned items back, we'll get the replacements sent out - normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us. Please download a return/exchange form to send back in the package.
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Refunds
Download and print out our return/exchange form and complete it stating that you would like a refund.
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Faulty Items
If you have received an item which you believe has a manufacturer's fault with it, or it was damaged during transit, please click this link to email us with the details.
It's often helpful to attach a photo of the affected item/area to your email to help us resolve the issue quickly.
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Sending Goods Back To Us
Download and print out our return/exchange form.
The form includes our return address which you can cut off and attach to the front of the package, then send the package back to us at your local post office. We recommend using Royal Mail 2nd Class Recorded if you're sending from within the UK.
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Small Print
We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
Buyers must return goods within 14 days of receiving the order (this is extended to 14 days after Christmas when purchasing Christmas gifts).
It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels untorn and still attached. To minimise processing time and speed up your exchange/refund, please ensure that any items returned are free from odour and pet hair, are folded as neatly as possible and sent in secure, protective wrapping. We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favour.
Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.
