Terms & Conditions
The following terms and conditions do not affect your statutory rights as a consumer.
The term 'Eagle & Fox' refers to the company Eagle & Fox Limited which owns and operates the websites accessed via the domain names http://eagleandfox.com, http://buyakilt.com, http://buyahipflask.com and http://buyatankard.com, http://buyaquaich.com including all subdomains and all domains which redirect to any of the above websites. Any reference to 'Eagle & Fox' refers to the company, the websites and all content on the websites.
It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis, therefore references to orders placed by customers are deemed to be references to offers by such customers to purchase the relevant product from us. Although we will endeavour to supply you with the item requested, sometimes we may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names, descriptions, or the actual product received due to changes in packaging and/or availability.
Eagle & Fox reserves the right to withdraw or modify special offers at any time. All products are sold on a first come first served basis and no further discounts may be applied. When free shipping is offered, we reserve the right to send via the most economical service.
If after we have accepted your order, or after you have received your order, and you wish to withdraw from the contract, you may do so by communicating that wish to us within 365 days of receiving the goods (providing the product is not 'custom made' or 'customised'). If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Provided the goods are returned in the same condition as we supplied them to you, you may return them for a full refund.
Custom Made and Customised Products
A custom made product is any product where manufacturing has commenced upon receipt of an order from a customer, and the product is being made to supply that customer. Custom made products may or may not be made according to specification provided by the customer. A customised product is any product which has been manufactured or modified in accordance with specification provided by the customer (including product engraving). Normal distance selling regulations do not apply for these products, and once manufacturing or modification has commenced, refunds or exchanges cannot be offered unless a the product is found to have an inherent manufacturing fault or has not been modified in accordance with the specification provided by the customer at the time of ordering.
If goods do not reach you in good condition, are significantly different to as advertised or are faulty, please contact us to arrange replacement. Shipping costs for the affected portion of delivery back to Eagle & Fox is at our expense. We will aim to acknowledge your complaint within 5 days and we will keep you informed about progress. Eagle & Fox will only credit you for the items that have been damaged or are faulty upon safe return of the goods to us. We must be notified of damaged or faulty goods within 7 days of receipt. Eagle & Fox will accept returns and give full refunds only in circumstances where the products have not been tampered with, worn or 'used' in any fashion. Your payment will be refunded within 14 days of the agreement to refund.
Delivery will be made within the timeframe specified according to your selected delivery method. Delivery to more remote areas of the UK or abroad, may take slightly longer. Eagle & Fox will endeavour to deliver to you within the specified time, however, there may be instances when we cannot deliver within this time. If we realise that we cannot deliver to you within that time, we shall alert you as soon as possible to try to arrange another suitable timeframe for delivery. Eagle & Fox cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us. Please note that delivery times do not include order processing or item customisation times.
Eagle & Fox cannot be held responsible for failing to meet estimated delivery deadlines through situations that arise outwith our control (for example if an item is lost in the post). In situations where this occurs, Eagle & Fox will take appropriate action based on the level of insurance purchased. Deliveries sent without tracking or insurance will be subject to the postal service's standard compensation procedures which may involve significant delays in receiving compensation, and or compensation below the total order value.
All prices shown are inclusive of VAT, unless you are signed in with a shipping address outside of the EU. VAT will automatically be removed during the checkout procedure if an order is being shipped outside the EU, however buyers will be responsible for all customs and import duties in the destination country. Customers looking for more information on whether a charge will be levied upon importing goods in a country outside the EU should contact the local authority in that country for more information. VAT number: GB923203757.
All prices are shown in UK £ Sterling. Any currency conversion shown is an estimate only, and the actual charge will be made in UK £ Sterling. Due to this, the value shown in a given currency other than UK £ Sterling may differ from the amount charged. The amount charged will depend on the chosen payment method's rate of conversion and may include additional charges.
All sizes are given in standard UK sizes. Please see our size converters page for more help with sizing.
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.
All product information and technical specifications contained in Eagle & Fox are for guidance only; no responsibility can be taken for errors or omissions.
Eagle & Fox reserves the right to abort access of our internet services if your behaviour is found to be discordant with these terms and conditions at any time.
No permission is given by Eagle & Fox in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the Eagle & Fox Website in which intellectual property rights subsist. ALL RIGHTS RESERVED.
Eagle & Fox Ltd is owned and operated by Fergus Macdonald and Emma Macdonald.